Find quick answers to common questions about our beautiful jewelry and your shopping experience here.
All approved jewelry orders are carefully processed and packed within two business days. Standard delivery generally takes around five to seven working days depending completely on your exact location. We strictly partner with highly secure courier services to ensure your precious items arrive safely. You will get a tracking link via email.
We offer completely free standard shipping on all prepaid jewelry orders shipped within the country. If you choose the cash on delivery option, a small minimal convenience fee is added to your total bill during checkout. Expedited or premium overnight shipping services are also available at an additional flat rate shipping charge.
Currently, we only process and ship our exclusive jewelry collections to domestic addresses within the country. We are actively working hard on expanding our secure logistics network to introduce worldwide shipping very soon. Please subscribe to our official newsletter to receive instant updates when we finally launch our international delivery services online.
Once your precious jewelry package is officially dispatched from our warehouse, you will immediately receive a confirmation email containing your unique tracking number. You can easily enter this tracking code on our dedicated courier partner website to monitor the exact live status and expected delivery date of your beautiful recent online purchase.
We accept multiple secure payment options for all your beautiful jewelry purchases. You can conveniently pay using major credit cards, debit cards, direct net banking, and popular mobile wallets. We also provide a cash on delivery option for specific pin codes across the country to ensure a smooth and flexible checkout experience.
Yes, we proudly offer convenient EMI options on most of our premium jewelry collections. You can easily convert your total purchase amount into affordable monthly installments using selected bank credit cards during checkout. This allows you to comfortably buy those beautiful statement pieces without putting extra stress on your monthly financial budget.
We take your online security extremely seriously. All digital payment transactions processed on our jewelry website are fully encrypted using advanced industry standard security protocols. We never store your sensitive credit card details on our personal servers, ensuring your valuable financial information always remains perfectly protected against any unauthorized external third-party access.
If you are not completely satisfied with your beautiful jewelry purchase, you can easily initiate a return within fifteen days of delivery. Please ensure the item remains unworn, undamaged, and securely packed in its original branded box along with the official purity certificate and original invoice for a smooth, fast complete refund.
You can quickly cancel or modify your placed jewelry order within twenty four hours of confirmation. Once the artisan begins crafting your special piece or the warehouse dispatches the package, we unfortunately cannot accept direct cancellations. Please contact our dedicated customer support team immediately for any urgent order modification and change requests.
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Heerayas is a modern jewellery destination offering elegant, timeless, and beautifully crafted pieces for every occasion. From everyday essentials to statement designs, we bring luxury, style, and quality together to make every moment shine.
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On behalf of the Heerayas, we value your interest in visiting our online boutique.